The hospitality industry is an enormous industry generating consistent revenues. Even so, is facing an important problem regarding staff retention. A problem that persisted for decades, and that causes a lot of stress to the already overloaded employees.
But what are the causes that produced such a high turnover rate and why let’s find out?
The hospitality industry is known for being demanding and stressful. Employees are often required to work long hours, under the above-mentioned conditions. This can be a major contributor to staff turnover, culminating with poor working conditions such as cramped and uncomfortable workspaces, as well as a lack of privacy. Not to even mention poor pay and benefits. Employees can often find better-paying jobs with better benefits elsewhere.
In addition, the industry’s hospitable in nature to its customers display a severe lack of recognition and appreciation for its staff. Employees often feel undervalued when they don’t believe that their work is appreciated.
Strangely not one seems to take those aspects into consideration, and a complicated morbid system of always blaming others has been developed. This article aims to introduce some new concepts, that may bring a beam of light that can assist in understanding why the industry is always lacking staff, concepts like role ambiguity, role conflict, interpersonal tensions, corrupted leadership style, and negative coping mechanisms that future articles will investigate in dept to reveal the real cause of such a high turnover rate of the industry and reveal the mechanisms behind, in an attempt to break the circle of blaming, victimization, and promote more positive workplaces.
All of these factors can lead to high staff turnover rates, which can be very costly for businesses. Fortunately, there are steps businesses can take to reduce staff turnover and improve employee retention, and this WordPress page will investigate them, stay tuned.